Refund and Returns Policy

Effective Date: 12 May, 2025

Thank you for shopping with Outfits Co. We are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.

1. Return Eligibility To be eligible for a return:

• The item must be unused, unwashed, and in the same condition you received it.

• It must be returned in its original packaging with tags attached.

• The return request must be made within 7 days of receiving the product.

2. Non-Returnable Items

• Sale or discounted items

• Customized or personalized products

• Gift cards

3. Return Process To initiate a return:

1. Contact us at [email protected] with your order number and reason for return.

2. Our team will review your request and provide return instructions.

3. Ship the item back to the address provided. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

4. Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• If approved, a refund will be processed to your original method of payment within 7–10 business days.

• Shipping charges are non-refundable.

5. Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at [email protected].

6. Damaged or Incorrect Items If you received a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with photos of the item for a prompt resolution.

7. Late or Missing Refunds If you haven’t received a refund yet:

• First, check your bank account again.

• Then contact your credit card company—it may take some time before your refund is officially posted.

• If you’ve done all of this and still have not received your refund, please contact us at [email protected].

8. Contact Us For any return or refund inquiries, contact:

Outfits Co
Email: [email protected]
Phone: +8801869-470782
Location: Lalmatia, Mipur- 11, Dhaka, Bangladesh

This policy is subject to change without prior notice. For the most updated version, please refer to this page.